Frequently asked questions

Answers to help you find what you're looking for.

What is Letim?

Letim is a digital wallet application that allows tourists visiting Türkiye to easily top up money from their bank accounts to make payments.

How can I top up my Letim account using a credit card?

You can only top up your Letim account using your bank account.

What is the maximum amount I can top up?

You can top up your Letim account with up to 1.000,000₺ per month.

How can I be a Letim user?

You can easily create a Letim account with a monthly limit of 2,750₺ with your phone number. If you want to increase your limit to 1.000.000₺, you can verify your account by taking a photo of your passport and a selfie.

I did not receive my money back to my bank account; what should I do?

Your transfer transaction may not have reached your account due to outdated personal information or systematic problems in money transfer. Please feel free to reach out to us via email at helpdesk@letim.app or message us on Telegram at @Assist_Letim. Our specialists will provide you with all the necessary support.

Why does Letim need my credentials?

The credentials you shared while creating your Letim account are used to verify your account and make sure that the transaction was actually made by you. In addition, this information is securely stored on servers located in Türkiye in accordance with the legal regulations applied to electronic money institutions in Türkiye.

Is my personal information safe?

Letim uses encryption to protect the data stored within the app. This means that the data is scrambled using complex algorithms, making it difficult for anyone who doesn't have the proper decryption key to read or access the data. Additionally, to register, Letim requires facial recognition, an ID, and a passport check to prevent unauthorized access.

Will I be able to get a physical Troy card?

Only the Letim app allows you to create virtual TROY cards. Soon, you will be able to get a physical Letim Troy card.

Is my money safe in Letim?

Letim is regularly monitored by the Central Bank of the Republic of Türkiye and the Financial Crimes Investigation Board. The account balances of Letim users are protected by a 100% cash reserve at the Central Bank of the Republic of Türkiye.

Which transactions can I make via QR code?

With QR, you can purchase at POS and withdraw cash from all ATMs in Türkiye.

Can I get payments via QR code?

No, you cannot get payments via QR code.

Can I close my Letim account?

Yes, you can follow Profile > Settings > Delete Account to close your transmission account.

Is there a minimum amount for QR transactions?

There is no minimum amount to pay with QR. In cash withdrawals, the minimum amount is 50 Turkish Lira.

Is there a maximum amount for QR transactions?

No, you can make transactions with QR as long as your Letim wallet balance is available.

Can I pay via QR at all merchants in Türkiye?

You can pay with Letim at all merchants that accept payment via QR code.

I forgot my password. What should I do?

You can create a new password after clicking the 'Forgot My Password' button on the Letim login screen and entering the verification code sent to your mobile phone number.

How can I change my password?

To change the password you can follow the steps=> Profile > Settings > Change Password

Is it possible for me to deposit money from ATMs via QR?

No, there is no deposit function for QR transactions yet.

Can I use Letim for international transactions?

No, Letim can be used only in Türkiye.

Can I change my phone number linked to my Letim account?

You can change your phone number by calling our Letim Contact Center at +90 850 317 02 02 or our Telegram helpdesk account at @Assist_Letim.

Can I use the Letim for online shopping?

You can make payment with Letim card at Turkish online stores that accept Troy cards.

Can I close my Letim account completely?

Yes you can to close your Letim account completely you can follow the steps: Profil > Settings > Delete Account

In which currencies can I make transactions?

All transactions you make with Letim are carried out in Turkish Lira.

Is it possible for me to conduct transactions around the clock?

Yes, all transactions in Letim App are available 24/7.

What is the money transfer limit from my Letim account to my bank account?

You can transfer the whole balance from your Letim account to your bank account.

How long does it take for money to be transferred from my bank account to my Letim wallet?

Top up from bank account transactions are completed instantly.

How can I transfer money to my Letim account from my bank account?

After you enter the amount you want to top up by pressing the "Top Up" button in the Letim application, you should confirm the transaction and complete the top up in your bank application.

How can I see my account activity?

You can see your account activities by selecting all in the "Last Transactions section on the home page or by following the My Wallet > All Transactions

Can someone else transfer money to my Letim account?

No, money transfers between wallets are not possible in the Letim application.

How can I transfer money from my Letim account to my bank account?

You can open the "Transactions" page in the Letim application and send the entire balance in your Letim wallet to your bank account with the "Transfer Balance" function.

Is it possible to transfer money to another bank account?

No, you can only transfer the entire balance in your Letim account to your bank account, which is linked to your phone number in SBP.

I tried to withdraw money from the ATM, but the ATM did not give me the money, and my balance was changed. What should I do?

Usually, when such a problem occurs, the ATM owner's bank realizes that there has been a mistake, and the money is automatically returned to your account within a few minutes. If money is not automatically returned to your account, please feel free to reach out to us via email at helpdesk@letim.app or message us on Telegram at @Assist_Letim. Our specialists will provide you with all the necessary support.

Which transactions can I perform in Letim?

You can top up money from your bank account at Letim. After you successfully top up, you can make payments with QR codes in POS's and withdraw cash from ATM's in Türkiye.

To which account will the money be transferred from my Letim account?

Money will be transferred to your bank account, which is linked to your mobile phone number in the SBP system.

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