You can easily create a Letim account with a monthly limit of ₺2.750 with your phone number. If you want to increase your limit to ₺1.000.000 monthly, you have to verify your account by taking a photo of your passport and taking a selfie.

You can Top Up money from your Russian bank account to your Letim wallet account. You can make payments and withdraw cash. Also you can transfer money to Turkish bank accounts, another Letim user or your bank accouns in Russia which is linked to your mobile phone number in SBP.

The credentials you shared while creating your Letim account are used to verify your account and make sure that the transaction was solely made by you. In addition, this information is securely stored on servers located in Türkiye in accordance with the legal regulations applied to electronic money institutions in Türkiye.

Letim uses encryption to protect the data stored within the app. This means that the data is scrambled using complex algorithms, making it difficult for anyone who doesn't have the proper decryption key to read or access the data. Additionally, to register, Letim requires facial recognition, an ID, and a passport check to prevent unauthorized access.

Letim is regularly monitored by the Central Bank of the Republic of Türkiye and the Financial Crimes Investigation Board. The account balances of Letim users are protected by a 100% cash reserve at the Central Bank of the Republic of Türkiye.

Yes, you can. Please follow these steps accordingly; Profile > Settings > Delete Account to close your account. After you complete these steps, only your Letim account credentials will be deleted. If you want to use Letim in the future you can activate your old account by completing the "Forgot My Password" steps.

Due to e-money regulations in Türkiye, your Letim account can not be permenantly deleted. But you can close your account and delete your user credentials if you no longer want to use Letim.

You can create a new password after clicking the "Forgot My Password" button on the Letim login screen, entering the verification code sent your mobile phone number.

You can change your password by following these steps accordingly; Profile > Settings > Change Password.

In accordance with our security standards, the static application login password is set to 6 digits and has to be numeric.

You can change your personal details in Letim application by following these steps accordingly; Menu > Personal Data > Edit.

You can change your phone number by calling our Letim Contact Center at +90 850 317 02 02 or our Telegram helpdesk account at @Assist_Letim.

Before topping up your Letim account, the application screen will display information about the exchange rate at which the payment will be calculated and the top-up fee.

The user's virtual wallet in Letim is only available in Turkish Lira and can be funded through direct conversion from a Russian Ruble account to Lira via Faster Payment System (SBP).

All transactions made within the Letim application are conducted solely in Turkish Lira.

All transactions you make with Letim are carried out in Turkish Lira.

No, payments with Letim can only be used in Türkiye.

For the time being you can only top-up your Letim account via your Russian bank account.

You can make payments with your Letim card at Turkish online stores that accept Troy cards.

Yes, all transactions in Letim App are available 24/7.

You can Top Up your Letim account up to ₺1.000.000 each month.

Yes, for funds transfer, a fee of 3% comission is charged. Please visit "Fees&Limits" page to see the updated fees and limits.

You can withdraw up to ₺20.000 momentarily, ₺50.000 daily and ₺100.000 monthly from your Letim wallet account via ATM.

Yes, for ATM cahs withdrawals, a fee of 3.5% comission is charged. Please visit "Fees&Limits" page to see the updated fees and limits.

With QR code, you can pay via POS devices and withdraw cash from ATMs in Türkiye.

No, the Letim application does not have a QR code payment collection function.

There is no minimum amount to pay with QR code. In cash withdrawal with QR code, you can withdraw as much as the lowest amount of banknotes available at the ATM.

No, you can make transactions with QR code as much as your Letim wallet balance avalable.

You can pay with Letim at all merchants that accept payment via QR code.

You can pay with Letim at all merchants that accept payment via QR code.

Yes, to be able to make transactions with QR code and use Letim application there has to be an internet connection.

To pay with QR code, whichever Turkish bank the business chooses does not matter. With Letim it is possible to pay from all Turkish banks. You can tell the cashier to choose any bank.

The QR code payment is one of the most prevalent payment alternatives for products and services in Türkiye. Most of the offline shops as well as services, such as taxis, petrol stations and hotels accept this type of payment.

Yes, it can be refunded. Customer can go to the place where he/she shopped and say that he/she wants to return the product. Customer must also bring the card slip with which he/she made the payment and must say that he/she purchased the product by paying with a QR.

You can transfer the whole balance from your Letim account to your Russian bank account. Transfer limits are ₺20.000 momentarily, ₺50.000 daily and ₺250.000 monthly.

The transactions you made from your Russian bank account to your Letim wallet account are transferred instantly and you can start using your balance.

After you enter the amount you want to Top Up by selecting the "Top Up" button in the Letim application, then you should confirm the transaction and complete the Top Up in your Russian bank application.

You can open the "Transactions" page in the Letim application and send the whole balance in your Letim wallet to your Russian bank account with the "Transfer Balance" function.

You can transfer up to ₺20.000 momentarily, ₺50.000 daily and ₺250.000 monthly from your Letim wallet account to your Russian bank account.

Yes, for wallet to bank transfers, a fee of 3% comission is charged. Please visit "Fees&Limits" page to see the updated fees and limits.

Money transfers to Russian bank account transactions are completed in approximately 5 business days. If you did not recieve your money after 5 days please call our Letim Contact Center at +90 850 317 02 02 or our Telegram helpdesk account at @Assist_Letim.

No, you can only transfer the entire balance in your Letim account to your Russian bank account, which is linked to your mobile phone number in SBP.

Yes, Letim users can easily transfer money between eachother. However in order to use this feature, both users must have verified Letim accounts. Unverified Letim accounts cannot use this feature.

You can transfer up to ₺20.000 momentarily, ₺50.000 daily and ₺250.000 monthly from your Letim wallet account to another person's Letim wallet account.

Yes, for wallet to wallet transfers, a fee of 1% comission is charged. Please visit "Fees&Limits" page to see the updated fees and limits.

Money will be transferred to your Russian bank account which you have chosen and linked to your mobile phone number in SBP.

The transfer process takes about 5 business days.

No, you cannot Top Up money to your Letim wallet without your Russian bank application.

In order to transfer the balance in your Letim wallet to bank accounts in Türkiye, your Letim account must be verified. After verifying your account, you can transfer money by entering the IBAN, Recipient Name and Surname information of the account you want to send.

Please visit "Fees&Limits" page to see the updated fees and limits for all types of transactions.

Your transfer transaction may not have taken place because the recipient's information did not match or might be missing, in this case, the amount of the transfer transaction will be automatically restored to your Letim account wallet.

You can see your account activities by selecting "See All" button on the home page of Letim application.

When you submit your money transferring request via the application, your refund will be made within 5 days. After submitting your request through the application, the request cannot be canceled by us. You can transfer the amount sent your Russian bank account to your Letim account.

Usually, when such a problem occurs, the ATM owner's bank realizes that there has been a mistake, and the money is automatically returned to your account within a few minutes. If money is not automatically returned to your account, please feel free to reach out to us via email at helpdesk@Letim.app or message us on Telegram at @Assist_Letim. Our specialists will provide you with all the necessary support.

If you can't get your passport verified, please follow these steps accordingly; First, please make sure that your passport is not too close or too far from the screen. Second, take a photo of the actual document, any photos of the computer screen, screenshots or paper copies will not be accepted by the system. Third, make sure that there are no dark shadows or glares on the photograph you have taken. All texts should be readable.

Letim is a digital wallet application for tourists visiting Türkiye. It is a payment system supervised by the central bank.

No, Letim will continue to be an online wallet application.

Yes, you can make top-up with Turkish phone number added to the application.

Yes, Letim can be used in POS devices and ATM's of Turkish banks that accept QR code and Troy card in Northern Cyprus.

Yes. The application is available on AppGallery

After applying for a physical card, delivery takes 4 to 7 business days to Russia, 3 to 5 business days to Türkiye, and 5 business days to Northern Cyprus.

You can have the card sent to your adress from the application. Card delivery is only available to Türkiye, Russia, and Northern Cyprus.

No, there is a delivery fee. Card fee for delivery to Türkiye is 250₺, to Russia is 250₺, to Northern Cyprus is 250₺.

No, there is no card activation fee.

You can request up to 5 physical Letim cards and add them to your account.

You can add and activate your card from the Letim mobile application to your wallet by selecting the add card option and entering the 16 digits on your card.

After requesting the Letim card through the application, you can start using it by adding it to your wallet.

You can use Letim card in all payments with POS, ATM transactions and for online payments in Türkiye. Also you can use Letim card with Turkish Banks in Northern Cyprus for POS payments and ATM transactions.

Letim card has no separate spending limit. You can use your Letim wallet limit when you are spending with your Letim card.

No, Letim card is a noname card.

Yes, there is. You can use contactless payment up to 750₺.

You can use the contactless feature up to 750₺.

For contactless payments of 750₺ and above, it is mandatory to enter the card PIN for security purposes.

This feature is currently not avaliable.

Yes, you can withdraw money from ATMs.

At the moment, the ATM top-up feature is not available.

No, you have to add your card to your account if you want to use it in ATM's.

Expiriy date for physical Letim cards are 3 years.

If your card expires, you can request a new card from the Letim application.

Yes, you can. With Letim mobile application by following these steps accordingly; My Wallet>Card Details>Open/Close Card.

You can open and close your card in Letim mobile application by following these steps accordingly; Letim App > My Wallet > Card Details > Open/Close Card.

You can delete the card in Letim mobile application by following these steps accordingly; Letim App>My Wallet>Card Details>Delete Card.

Yes, It is possible to make 3D transactions.

CVV security code is the 3-digit code on the back side of your card.

You can get support for unblocking the card by calling Letim Contact Center at +90 850 317 02 02 or our Telegram helpdesk account at @Assist_Letim.

This feature is currently not active. You can only switch off your card for all purchases.

Your card PIN is set as the last 4 digits of your 16-digit card number. If you wish, you can change your Letim card PIN through Turkish bank ATMs.

You can reset your physical card PIN in Letim mobile application by following these steps accordingly; My Cards>My Physical Card>Card Details>Reset Card PIN. After completion of these steps you will recieve an SMS icluding your new card PIN.

No, you can only make payment as much as the balance in your Letim wallet.

Yes, you can pay with QR code by opening the Letim application.

Yes, if you have not added the card you have requested to your own Letim wallet, you can gift it to a relative.

No, there is no such function. However you can transfer money to another Letim account.

Yes, you can pay invoices with your card.

Yes, you can chargeback the transaction by contacting Letim customer support. Please call Letim Contact Center at +90 850 317 02 02 or our Telegram helpdesk account at @Assist_Letim.

You need to update your mobile phone number. You can get support from Letim customer service for this request. Please call Letim Contact Center at +90 850 317 02 02 or our Telegram helpdesk account at @Assist_Letim.

You can access card transactions by selecting your card from the Letim mobile application.

You can view your card transaction details by selecting your card via Letim mobile application.

Letim cards are issued by Birleşik Ödeme Hizmetleri ve Elektronik Para A.Ş. under the TROY licence.

You can temporarily close your Letim card in the application, and if you are unable to find your card for the time being, you can permanently delete the card through the application.

No, it is not possible. You can only use your Letim Troy card in Türkiye and with Turkish Banks in Northern Cyprus.

For online payments, if the system requests a cardholder's name and the card is not personalized, you may enter your.

You can make top up by using your Letim physical card at the pos devices in Istanbulkart top-up machines. You can also Top Up online from the Istanbulkart application.